Privacy Policy 🔒

Effective Date: December 14, 2025

Your Privacy Matters! 💚

At Flower Scout, we're committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

📋 Information We Collect

👤 Personal Information

When you place an order or create an account, we collect:

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Payment information (securely processed)
  • Gift messages and special instructions

🌐 Automatically Collected Data

When you visit our website, we automatically collect:

  • IP address and location
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Cookies and similar technologies

💬 Communication Data

When you contact us, we keep records of:

  • Email correspondence
  • Phone call notes
  • Live chat messages
  • Feedback and reviews

🎯 How We Use Your Information

✅ Process Your Orders: To fulfill and deliver your flower arrangements

✅ Customer Service: To respond to your inquiries and provide support

✅ Send Updates: Order confirmations, shipping notifications, and delivery updates

✅ Improve Our Service: Analyze trends to enhance your shopping experience

✅ Marketing (with consent): Send promotional offers, new products, and special deals

✅ Fraud Prevention: Protect against unauthorized transactions and security threats

✅ Legal Compliance: Meet legal obligations and resolve disputes

🤝 How We Share Information

We NEVER sell your data! 🚫

Your information is shared only with trusted partners who help us serve you better:

  • 🚚 Delivery Partners: Name, phone, and address for successful delivery
  • 💳 Payment Processors: Secure payment information (we don't store card details)
  • 📧 Email Service: To send order confirmations and updates
  • 📊 Analytics Providers: Anonymized data to improve our website
  • ⚖️ Legal Requirements: When required by law or to protect our rights

🍪 Cookies & Tracking

We use cookies to improve your experience! Here's what they do:

  • ✓ Essential Cookies: Required for the website to function (shopping cart, login)
  • ✓ Analytics Cookies: Help us understand how you use our site
  • ✓ Marketing Cookies: Show you relevant ads (you can opt-out anytime)

You can manage cookie preferences in your browser settings. Note: Disabling cookies may affect website functionality.

✊ Your Privacy Rights

📄 Access Your Data

Request a copy of all data we have about you

✏️ Correct Information

Update incorrect or outdated information

🗑️ Delete Your Data

Request deletion of your personal data

🚫 Opt-Out Marketing

Unsubscribe from promotional emails anytime

📤 Data Portability

Receive your data in a portable format

⏸️ Restrict Processing

Limit how we use your information

To exercise any of these rights, contact us at privacy@flowerscout.com

🔐 How We Protect Your Data

We take security seriously! Here's how we protect your information:

  • 🔒 SSL Encryption: All data transmitted is encrypted
  • 💳 PCI Compliance: Payment data meets industry standards
  • 🔑 Secure Passwords: Passwords are hashed and never stored in plain text
  • 🛡️ Regular Security Audits: We test our systems regularly
  • 👥 Limited Access: Only authorized staff can access customer data
  • 📋 Data Backup: Regular backups to prevent data loss

👶 Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

⏳ How Long We Keep Your Data

  • 📦 Order Information: 7 years (for tax and legal purposes)
  • 👤 Account Data: Until you request deletion or account closure
  • 📧 Marketing Data: Until you unsubscribe
  • 💬 Customer Service: 3 years after last interaction
  • 🌐 Website Analytics: 26 months (anonymized)

🌍 International Data Transfers

We primarily operate in Bangladesh. If we transfer data internationally, we ensure it's protected through adequate safeguards and complies with applicable data protection laws.

📝 Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of any significant changes via email or a notice on our website. The "Effective Date" at the top shows when it was last updated.

📞 Questions About Privacy?

We're here to help!

Email: privacy@flowerscout.com

Phone: +880 1234-56789

Address: 123 Market Street, Suite 100, Dhaka 1200, Bangladesh