Terms of Service 📜

Last Updated: December 14, 2025

Welcome to Flower Scout! 🌻

By using our website and services, you agree to these terms. Please read them carefully!

✅ Acceptance of Terms

By accessing or using FlowerScout.com ("the Website"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you don't agree, please don't use our services.

These terms apply to all visitors, users, and customers of Flower Scout, including those who browse, purchase, or engage with our content.

🌸 Our Services

Flower Scout provides:

Fresh flower delivery services
Custom floral arrangements
Subscription-based flower delivery
Event and wedding florals
Corporate flower services

👤 Account Registration

Creating an Account:

• You must be at least 18 years old
• Provide accurate and complete information
• Keep your password secure and confidential
• You're responsible for all activities under your account

You can also checkout as a guest without creating an account! 🎉

💳 Orders & Payments

Placing Orders:

✓ All orders are subject to acceptance and availability
✓ We reserve the right to refuse or cancel any order
✓ Prices are in USD and subject to change without notice
✓ You'll receive order confirmation via email

Payment Terms:

✓ Payment is required at time of order
✓ We accept credit cards, debit cards, and mobile payments
✓ All transactions are processed securely
✓ Sales tax may apply based on delivery location

Pricing & Availability:

Flower availability varies by season. If a specific flower is unavailable, we'll substitute with a similar variety of equal or greater value. We'll contact you for significant substitutions.

🚚 Delivery Terms

📍 Delivery Areas: We deliver within specified areas. Check our Shipping Policy for details.
⏰ Delivery Times: While we strive for timely delivery, exact times can't be guaranteed. Weather and traffic may cause delays.
🏠 Recipient Availability: If the recipient isn't available, we'll leave flowers in a safe location or with a neighbor (with your permission).
✏️ Address Accuracy: You're responsible for providing correct delivery addresses. Re-delivery fees apply for incorrect addresses.
🎁 Gift Messages: We're not responsible for errors in customer-provided gift messages.

🔄 Cancellations & Refunds

Cancellation Policy:

✓ Cancel at least 24 hours before delivery for full refund
✓ Same-day delivery orders can't be cancelled once processed
✓ Subscription cancellations: No penalty, effective next billing cycle

For complete refund information, see our Refund Policy.

📸 Product Images & Descriptions

Product images are for illustration purposes. Actual arrangements may vary due to:

• Seasonal flower availability 🌸
• Natural variations in flowers 🌺
• Container and vase styles 🏺
• Artistic interpretation by florists 🎨

We guarantee the value and quality will match or exceed expectations! ⭐

©️ Intellectual Property

All content on FlowerScout.com (text, graphics, logos, images, designs) is our property or our licensors' property and is protected by copyright and trademark laws.

You may NOT:

• Copy or reproduce website content without permission
• Use our branding or logos without authorization
• Scrape or harvest data from our website
• Create derivative works from our content

⚖️ User Conduct

When using Flower Scout, you agree NOT to:

Violate any laws or regulations
Post false, misleading, or fraudulent information
Harass, abuse, or harm others
Upload viruses or malicious code
Attempt to hack or disrupt our systems
Use our service for spam or unauthorized marketing
Impersonate others or misrepresent affiliation

⭐ Reviews & Testimonials

We love feedback! When you leave a review:

✓ Your review becomes our property to use in marketing
✓ Reviews must be honest and based on your experience
✓ No profanity, hate speech, or illegal content
✓ We reserve the right to remove inappropriate reviews

🛡️ Limitation of Liability

To the maximum extent permitted by law:

• Flower Scout is not liable for indirect, incidental, or consequential damages
• Our total liability won't exceed the amount you paid for the order
• We're not responsible for delays caused by weather, strikes, or events beyond our control
• We can't guarantee flowers will last beyond our 7-day freshness guarantee

🤝 Indemnification

You agree to indemnify and hold Flower Scout harmless from any claims, damages, or expenses arising from your use of our services or violation of these terms.

⚖️ Dispute Resolution

Let's Talk First! 💬 If you have a problem, contact us first. We'll do our best to resolve it quickly and fairly!

Governing Law:

These terms are governed by the laws of Bangladesh. Any disputes will be resolved in the courts of Dhaka, Bangladesh.

📝 Changes to Terms

We may update these Terms of Service from time to time. Changes take effect when posted. Continued use of our services means you accept the updated terms. Check this page regularly for updates!

⚖️ Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

📞 Questions About These Terms?

We're happy to clarify anything!

Email: legal@flowerscout.com

Phone: +880 1234-56789

Address: 123 Market Street, Suite 100, Dhaka 1200, Bangladesh

By using Flower Scout, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. 🌻